Privacy Policy | YaSpaLa Holistika Place

Effective Date: May 8, 2025

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1. Introduction

Welcome to YaSpaLa Inc. ("YaSpaLa," "we," "us," or "our"). We are committed to protecting the privacy of our clients and visitors ("you," "your"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.yaspala.com (the "Site"), use our services, or communicate with us.

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Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the site or use our services.

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YaSpaLa Inc. is located in Santa Clarita, California, USA.

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2. Information We Collect

We may collect personal information from you in a variety of ways, including:

• Personal Identifiers: Such as your name, postal address, email address, phone number, and IP address.

• Booking Information: Details of services you book, appointment times, preferences, and history.

• Payment Information: When you make a purchase or pay for a service, your payment card information is processed by our third-party payment processors (e.g., Wix Payments, Square, Stripe). We do not directly store your full payment card details. We may have access to transaction details and partial payment information for record-keeping.

• Communication Information: Records of your communications with us via email, SMS (text messages), phone calls, or our website.

• SMS/Text Messaging Information: Your phone number if you opt-in to receive SMS communications from us for appointment reminders, updates, or marketing messages.

• Health & Skincare Information (Sensitive Personal Information): Information you voluntarily provide regarding your skin conditions, allergies, health concerns, or treatment preferences, which is necessary for us to provide safe and effective holistic facial spa services.

• Website Usage Information: Information about how you access and use our Site, such as your browser type, operating system, pages viewed, and the dates/times of your visits, collected through cookies and similar technologies (see Section 5).

• Marketing Preferences: Your preferences for receiving marketing communications from us.

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3. How We Use Your Information

We use the information we collect for various purposes, including:

• To Provide and Manage Our Services: To schedule and confirm appointments, provide facial treatments, process payments, and manage your client account.

• To Communicate With You: To send appointment reminders and confirmations (via email and/or SMS), respond to your inquiries, provide customer support, and send you important notices about our services.

• For SMS/Text Messaging:

  • To send transactional messages such as appointment reminders, confirmations, and updates.

  • With your explicit prior consent, to send promotional or marketing text messages about our services, special offers, or events.

• For Marketing and Promotions: With your consent, to send you newsletters, promotional materials, and other information about YaSpaLa that may be of interest to you via email or SMS.

• To Improve Our Services and Site: To understand how our clients use our services and Site, to personalize your experience, and to enhance our offerings.

• For Legal and Safety Purposes: To comply with applicable laws, regulations, legal processes, or governmental requests; to protect our rights, privacy, safety, or property, and/or that of our affiliates, you, or others; and to detect, prevent, or otherwise address fraud, security, or technical issues.

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4. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

• With Service Providers: We may share your information with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf and require access to such information to do that work (e.g., website hosting (Wix), booking system (Wix Bookings), payment processing, email delivery, SMS delivery platforms). These service providers are contractually obligated to protect your information and use it only for the purposes for which it was disclosed.

• For Legal Reasons: We may disclose your information if required to do so by law or in the good faith belief that such action is necessary to comply with a legal obligation, protect and defend our rights or property, prevent or investigate possible wrongdoing in connection with the Services, protect the personal safety of users of the Services or the public, or protect against legal liability.

• Business Transfers: In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company, your personal information may be transferred.

• With Your Consent: We may disclose your personal information for any other purpose with your consent.

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5. Cookies and Tracking Technologies

Our Site may use cookies and similar tracking technologies (like web beacons and pixels) to access or store information. Specific information about how we use such technologies and how you can refuse certain cookies is set out in our Cookie Policy (if you have one, or Wix's default cookie banner info applies). Generally, these are used to help the site function, for analytics, and potentially for marketing.

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6. Data Security

We implement reasonable administrative, technical, and physical security measures designed to protect the security of any personal information we process. However, please also remember that we cannot guarantee that the internet itself is 100% secure. Although we will do our best to protect your personal information, transmission of personal information to and from our Site is at your own risk. You should only access the Site within a secure environment.

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7. Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements).

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8. Your Privacy Rights (California Residents - CCPA/CPRA)

If you are a resident of California, you have specific rights regarding your personal information under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA):

• Right to Know/Access: You have the right to request information about the categories and specific pieces of personal information we have collected about you, the categories of sources from which the personal information is collected, the business or commercial purpose for collecting, selling, or sharing personal information, and the categories of third parties to whom we disclose personal information.

• Right to Delete: You have the right to request the deletion of your personal information that we have collected, subject to certain exceptions.

• Right to Correct: You have the right to request the correction of inaccurate personal information that we maintain about you.

• Right to Opt-Out of Sale/Sharing: We do not currently "sell" your personal information as defined by CCPA/CPRA. You have the right to opt-out of the "sharing" of your personal information for cross-context behavioral advertising (if applicable).

• Right to Limit Use and Disclosure of Sensitive Personal Information: You have the right to direct us to limit our use of your sensitive personal information (e.g., health information provided for treatments) to that use which is necessary to perform the services or provide the goods reasonably expected by an average consumer. We only use sensitive information you provide for the purpose of delivering safe and effective spa services.

• Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA/CPRA rights.

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To exercise these rights, please contact us using the contact details provided in Section 12. We will verify your request using the information associated with your account, including email address. Consumers can also designate an authorized agent to exercise these rights on their behalf.

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9. SMS/Text Messaging Policy

When you provide us with your phone number for SMS/text messages, you agree that we may send you text messages to that phone number.

• Transactional Messages: We may send you transactional text messages, such as appointment confirmations and reminders, without needing separate marketing consent.

• Marketing Messages: We will only send you marketing or promotional text messages if you have provided your explicit prior written consent to receive such messages.

• Opt-Out: You can opt-out of receiving marketing text messages from us at any time by replying "STOP" to any marketing message you receive from us. You may receive one final confirmation message. For help, reply "HELP."

• Message and Data Rates: Message and data rates may apply to any text messages sent or received. Please contact your mobile carrier for details.

• We are not liable for delayed or undelivered messages.

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10. Children's Privacy

Our Site and services are not directed to individuals under the age of 13 (or 16 in California for certain data practices), and we do not knowingly collect personal information from children under 13 (or 16 where applicable). If we become aware that we have collected personal information from a child under the relevant age without verification of parental consent, we will take steps to remove that information from our servers.

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11. Third-Party Links

Our Site may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

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12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

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13. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

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YaSpaLa Inc.
24251 Town Center Dr, Suite 308
Valencia, CA 91355
Email: INFO@YASPALA.COM
Phone: (661) 927-0927